Important Facts about your rights

  • No law requires you to get more than one estimate.
  • You are not obligated to use any particular shop to obtain repairs.You choose the shop and authorize the repairs. Your insurance company cannot require you to go to a particular shop.
  • If the accident was not your fault, you have the right to alternative
  • transportation for a reasonable amount of time while your repairs 
  • are being completed.
  • Differences in repair estimates are common.of the person writing the estimate and may not include all the necessary parts and repairs.
  • If you had a child car seat in your vehicle at the time of the accident let the insurance company know.  Even if a child was not in the seat, most  manufacturers recommend replacing the seats after accidents because of unknown damage that could have occurred.